Footwear Lead

Company Name:
Sears Holdings
Assist management with the training of associates and provide input about associate performance for Footwear associates responsibilities such as providing excellent customer service, selling to and servicing customers within the Footwear departments, providing customer assistance and ensuring basic merchandise replenishment needs are meet in order to delivery a positive customer shopping experience.
Ensures customer care and selling are #1 priority
Possesses knowledge of the store, services and location of merchandise and tours area of responsibility and prioritizes jobs that need to be completed
Understands financials for the business including sales, gross margin and waste and displays strong skill sets in use of the RMU (Remote Maintenance Unit)
Makes eye contact, smiles and greets all customers that come within 10 feet, demonstrates "take the customer to the merchandise" policy and assists customers in handling and solving customer needs, issues or complaints
Utilizes available reporting to help maximize sales and reduce shrink
Monitors shrink; takes appropriate action to minimize waste and follows corporate guidelines relating to MC&C; (Merchandise Claims & Control) and known loss merchandise and demonstrates good use of EAS (Electronic Article Surveillance) by applying sensors on designated items and ensuring tags are deactivated as goods are sold
Demonstrates strong skill set in suggestive selling techniques
Ensures that promotional programs are maintained, signed and replenished for the entire event
Ensures that layouts are set and labeled and unit integrity verified upon completion of layout and checks discounted clearance merchandise weekly and ensure that items are properly ticketed
Promotes the use of credit card, Smart Plans, Replacement Plans, Shop Your Way Rewards and add-on sales
Meets or exceeds the daily and hourly sales goals established for the Footwear department by using visual merchandising presentation to drive sales and maximize gross margin dollars and keeping up to date on product knowledge, trends and seasonality that impacts assortment and merchandising
Completes the Counter Detail Program per the weekly schedule
Maintains unit integrity and pricing accuracy to prevent waste
Monitors Top 500 List and works with the Assistant Store Manager to prominently display merchandise for maximum sales results
Assists in training fellow associates and ensures completion of compliance training of all department associates Uses the 4-Step process to train associates: Tell, Show, Watch and Support
Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates
Performs other duties as assigned
Strong reading, writing, verbal, and arithmetic skills
Able to life and move merchandise, typically a minimum of 20lbs, but could be as much as 100lbs
Able to understand and follow verbal and written instructions
Repetitive bending, lifting, stretching and reaching skills
Ability to be cross trained
Must be 18 years of age or older
EEO Employer
Requisition ID: 384051BR
Job Function: Team Lead
Employment Category: Regular, Part-time
State: Oklahoma (OK)
State or Province/City: MUSKOGEE
Post Code: 74403
Post Date: 09/10/2014
Brand: Kmart
Business Unit: Stores - Kmart
Store: 07003: MUSKOGEE, OK

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